✅ Eligibility for Return

•You can request a return or replacement within 7 days of receiving the product.

•The item must be unused, undamaged, and in its original packaging.

•Returns are only accepted for:

•Damaged or defective products

•Wrong item received

•Missing parts or accessories

 

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🚫 Non-Returnable Items

Certain products are not eligible for return, including:

•Personal care or hygiene-related items

•Customized or clearance products

•Items damaged due to misuse or negligence

 

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🔁 Exchange / Replacement

If your product arrives damaged or defective:

1.Email us at official.kidookart@gmail.com (or WhatsApp if applicable) with your order number and clear product photos.

2.Our team will verify and arrange a replacement or refund within 3–5 working days of approval.

 

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💰 Refunds

•Once your return is approved, the refund will be processed to your original payment method within 5–7 working days.

•For Cash on Delivery (COD) orders, refunds will be made via bank transfer or UPI after pickup verification.

•Shipping charges (if any) are non-refundable unless the return is due to our error.

 

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🚚 Return Shipping

•If the return is due to a defect, wrong product, or damage, Kidookart will cover the return shipping.

•For other reasons (e.g., you changed your mind), the buyer will bear return shipping costs.

 

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⚠️ Note

•Please do not send any product back without confirmation from our team.

•Products returned without prior communication will not be accepted.